Terms of Service

Last updated: 27 July 2026

1. About these terms

These Terms of Service govern:

• your use of the Axholme Engraving website;

• purchases made through our online shop;

• personalised, engraved and bespoke orders;

• orders agreed through quotations, email or telephone; and

• orders placed by consumers, businesses and trade customers.

Please read these terms carefully before using our website or placing an order.

By using our website or placing an order with us, you agree to be bound by these terms together with our:

• Privacy Policy;

• Returns and Refund Policy;

• Cookie Policy; and

• any quotation, artwork proof or written specification agreed for your order.

Nothing in these terms affects your statutory rights as a consumer.

2. About us

This website is operated by:

Axholme Engraving Ltd
Company number: 16196431
Registered in: England and Wales
Registered office: Unit 1C, West Stockwith Park, Stockwith Road, Misterton, Doncaster, England, DN10 4ES

You can contact us using:

Business name: Axholme Engraving
Email: info@axholmeengraving.co.uk
Telephone: 0330 133 0804
Address: Unit 1C, West Stockwith Business Park, DN10 4ES, United Kingdom

In these terms, “Axholme Engraving”, “we”, “us” and “our” refer to Axholme Engraving Ltd.

“You” and “your” refer to the person, business or organisation using our website or purchasing products or services from us.

3. Using our website

You may use our website only for lawful purposes.

You must not:

• use the website fraudulently or unlawfully;

• attempt to gain unauthorised access to the website or its systems;

• introduce viruses, malware or other harmful material;

• interfere with the operation or security of the website;

• use automated systems to copy, scrape or extract website content without permission;

• submit false, misleading or inaccurate information;

• impersonate another person or business; or

• use our website in a way that infringes another person’s rights.

We may suspend or restrict access to the website where we reasonably believe these terms have been breached.

4. Website availability and information

We take reasonable care to ensure that information on our website is accurate and current.

However:

• product photographs are provided for illustration;

• colours may appear differently on different screens;

• dimensions may be approximate unless expressly confirmed;

• wood grain, shade and engraving appearance will naturally vary;

• packaging may change without materially affecting the product; and

• product descriptions may occasionally contain minor errors.

We may update, withdraw or change products, prices, descriptions and website content without notice.

We do not guarantee that the website will always be available, uninterrupted or free from technical errors. We may suspend access for maintenance, security or operational reasons.

5. Products and materials

We manufacture and sell standard, personalised and bespoke products, including laser-engraved and laser-cut items.

Many of our products are made from natural wood or wood-veneered materials. Natural variations may include differences in:

• wood grain;

• colour and shade;

• knots and natural markings;

• surface texture;

• engraving tone;

• engraving depth; and

• the colour of laser-cut edges.

These variations form part of the character of the material and will not normally be considered faults where the product remains of satisfactory quality and matches the agreed description.

Laser cutting and engraving are manufacturing processes and minor tolerances may occur. Unless a precise tolerance has been agreed in writing, small variations that do not materially affect the appearance or intended use of the product will not constitute a defect.

6. Suitability of products

You are responsible for reading the product description and checking that a product is suitable for your requirements before ordering.

Please tell us before placing your order if a product is required for a particular purpose, environment or application.

Unless we specifically confirm otherwise in writing, our wooden and wood-veneered products may not be suitable for:

• dishwashers;

• prolonged immersion in water;

• outdoor exposure;

• direct contact with flames or high heat;

• use as food-preparation surfaces; or

• other harsh or high-moisture environments.

Care instructions supplied with a product should be followed.

This section does not affect our responsibility to supply consumer products that are of satisfactory quality, fit for any purpose made known to us and as described.

7. Placing an order

You may place an order:

• through our website;

• by accepting a written quotation;

• by email;

• by telephone; or

• by submitting a purchase order that we subsequently accept.

You are responsible for ensuring that all information supplied with your order is complete and accurate.

After placing an online order, you will normally receive an email acknowledging or confirming the order.

We may contact you if:

• information is missing;

• artwork is unsuitable;

• the requested product cannot be manufactured safely;

• materials are unavailable;

• the price or description contains an obvious error; or

• further approval is required.

We reserve the right to refuse an order for a legitimate reason. Where payment has already been taken and we cannot accept the order, we will refund the amount paid.

8. Formation of the contract

Your order represents an offer to purchase products or services from us.

Unless we tell you otherwise, a contract is formed when we send an order confirmation accepting your order.

For quoted, trade or bespoke work, the contract may also include:

• our written quotation;

• the agreed specification;

• the approved artwork proof;

• the stated quantity;

• agreed delivery arrangements; and

• any other conditions confirmed in writing.

Where documents conflict, the following order of priority will normally apply:

1. our written order confirmation;

2. the approved artwork or specification;

3. our quotation;

4. these Terms of Service; and

5. your purchase order.

Any terms printed on or attached to a customer’s purchase order will not apply unless we have expressly accepted them in writing.

9. Prices

Prices will be shown:

• on the website;

• in a written quotation; or

• in another written communication from us.

Prices include VAT where applicable unless the quotation or product page states otherwise.

Delivery charges and other applicable costs will be shown separately before an online order is completed or included in the relevant quotation.

We take reasonable care to ensure prices are correct. If an obvious pricing error occurs, we may contact you to offer the product at the correct price or cancel the affected item and issue a refund.

A quotation remains valid for the period stated on it. We may revise a quotation after that period has expired.

10. Payment

Online orders must normally be paid for in full at checkout.

Bespoke and trade orders must be paid in accordance with the payment terms stated in the quotation, invoice or order confirmation.

We may require:

• full payment before production;

• a deposit;

• payment for design or setup work; or

• cleared funds before dispatch.

Where trade credit has been agreed, payment must be made by the due date shown on the invoice.

If an invoice becomes overdue, we may:

• suspend production;

• withhold delivery;

• suspend further credit;

• cancel outstanding work where legally permitted; and

• charge interest and reasonable recovery costs where permitted by law or agreed in writing.

You must not make an unauthorised deduction, withholding or set-off from an amount owed to us.

11. Personalised and bespoke products

Personalised and bespoke products are manufactured specifically for you and may include:

• names, dates or personal messages;

• company logos or branding;

• custom artwork;

• custom shapes or cut-outs;

• products made to customer-supplied measurements;

• products produced in custom quantities; and

• products manufactured following an approved proof.

You must ensure that all personalisation details, dimensions, quantities and other instructions are accurate.

Once design work or production has started:

• changes may not be possible;

• changes may result in additional charges;

• changes may delay completion; and

• cancellation rights may be restricted.

We will tell you where a requested design cannot be manufactured safely or effectively. We may suggest reasonable alterations, such as thickening lines, joining separate areas or changing cut-out details.

We may refuse to manufacture content that we reasonably believe is illegal, threatening, discriminatory, defamatory, obscene or likely to infringe another person’s rights.

12. Artwork proofs and approval

We may provide a digital artwork proof, layout or product mock-up before manufacturing a personalised or bespoke product.

You are responsible for checking:

• spelling and grammar;

• names, dates and messages;

• telephone numbers and contact details;

• logo position and orientation;

• dimensions and quantities;

• engraving areas;

• cut lines and cut-out areas;

• the overall layout; and

• any other information shown on the proof.

Production may begin once approval has been received.

Your approval confirms that the design and information shown are correct and that you authorise us to manufacture the product using that proof.

We are not responsible for an error contained in a proof where:

• the information was supplied by you;

• the error was visible on the proof; and

• you approved the proof without requesting a correction.

Where the finished product does not match the approved proof because of an error made by us, we will provide an appropriate repair, replacement or refund.

Digital proofs are a representation of the expected result. The exact appearance of wood grain, engraving colour, material shade and cut edges may vary from the proof.

13. Customer-supplied artwork

You confirm that you own, or have permission to use, any:

• logo;

• photograph;

• illustration;

• trademark;

• wording;

• design;

• typeface;

• personal image; or

• other material supplied to us.

You grant us permission to copy, adapt and reproduce that material only as reasonably necessary to:

• prepare artwork;

• manufacture your order;

• communicate with you about the order; and

• maintain appropriate production records.

We will not use customer-supplied logos or personalised designs for unrelated promotional purposes without permission.

You must not ask us to reproduce material that is unlawful or that infringes another person’s intellectual property, privacy or other legal rights.

If you are ordering as a business, you agree to compensate us for reasonable losses, claims and costs caused by your unauthorised use of third-party material.

14. Design and setup charges

Design, artwork conversion, setup, sampling and prototyping work may be charged separately.

Unless we agree otherwise:

• design and setup charges cover the work performed;

• they do not automatically transfer ownership of our working files, templates or production methods;

• charges already incurred are not refundable where the work has been completed correctly; and

• additional revisions beyond the agreed scope may be chargeable.

We will explain significant additional charges before carrying out extra work.

15. Ownership of designs and website content

All intellectual property rights in our website and its content belong to us or our licensors.

This includes:

• the Axholme Engraving name and branding;

• website text;

• photographs and product images;

• icons and illustrations;

• original product designs;

• templates;

• layouts;

• production-ready artwork created by us; and

• other original content.

You may view and print website content for personal use or internal business purchasing purposes.

You must not reproduce, sell, license, modify or commercially exploit our content without written permission.

Customer-supplied intellectual property remains the property of the customer or its lawful owner.

Where we create an original design specifically for you, ownership and usage rights will be determined by the relevant quotation or written agreement. Payment for a product does not automatically transfer ownership of our templates, manufacturing files or underlying production methods.

16. Cancellations and changes

Rules governing cancellations, returns and refunds are explained in our Returns and Refund Policy.

Standard consumer products may be subject to statutory cancellation rights.

Personalised, engraved, bespoke and made-to-order products cannot normally be cancelled for a change of mind once production has started.

Where you request cancellation of a bespoke order before completion, we may retain or charge a reasonable amount for:

• design work completed;

• materials ordered or used;

• production already completed;

• non-recoverable supplier charges; and

• other reasonable costs already incurred.

Any cancellation charge will reflect the work and costs actually incurred and will not affect rights relating to faulty, damaged or incorrectly supplied products.

17. Delivery

Delivery charges, methods and estimated timescales will be shown at checkout or stated in your quotation or order confirmation.

Delivery estimates begin after all required conditions have been met, which may include:

• receipt of payment;

• receipt of usable artwork;

• approval of an artwork proof;

• confirmation of quantities; and

• resolution of outstanding order queries.

Delivery and completion dates are estimates unless we expressly agree in writing that a date is guaranteed.

We will take reasonable steps to meet agreed timescales, but delays may occur because of:

• courier disruption;

• adverse weather;

• material shortages;

• machinery breakdown;

• supplier delays;

• unusually high demand; or

• circumstances beyond our reasonable control.

We will contact you if we become aware of a significant delay.

Nothing in this section restricts a consumer’s legal rights where goods are not delivered within an agreed or legally required period.

18. Delivery information

You must provide a complete and accurate delivery address.

We are not responsible for delays or additional charges caused by incorrect information supplied by you.

If a parcel is returned because:

• the address was incorrect;

• delivery was refused;

• the parcel was not collected; or

• the courier could not complete delivery for reasons outside our control,

we may charge the reasonable cost of sending it again.

Personalised and bespoke products will not normally be refunded merely because delivery was refused or the parcel was not collected.

Please inspect the external packaging when delivery is received and report visible damage promptly.

19. Risk and ownership

For consumer orders, responsibility for the goods passes to you when the goods are delivered to you or to a person identified by you to receive them.

Ownership of the goods passes to you once we have received payment in full.

For business and trade orders, risk passes on delivery unless different delivery terms have been agreed in writing.

For business and trade orders, ownership remains with us until all amounts due for the relevant goods have been paid in full.

20. Faulty, damaged or incorrect products

You should inspect your order as soon as reasonably possible following delivery.

Please contact us promptly if a product:

• arrives damaged;

• is faulty;

• is not what you ordered;

• is missing items;

• does not match its description; or

• does not match the approved artwork or specification.

We may ask for photographs of:

• the affected product;

• the packaging;

• the delivery label; and

• any visible parcel damage.

Depending on the circumstances and your legal rights, we may provide a repair, replacement, partial refund or full refund.

Further information is available in our Returns and Refund Policy.

21. Trade and business customers

If you are purchasing wholly or mainly for business, trade, craft or professional purposes, you are treated as a business customer.

Business customers do not receive consumer change-of-mind cancellation rights unless we expressly agree otherwise.

You confirm that the person placing the order has authority to bind the business or organisation named on the order.

Trade prices, discounts and credit terms:

• are confidential unless stated otherwise;

• may be changed for future orders;

• may depend on quantities and specifications;

• cannot be combined with other promotions unless agreed; and

• may be withdrawn if payment terms are not followed.

Where products are being supplied for resale, you are responsible for ensuring that your own descriptions, instructions and representations are accurate and lawful.

22. Promotions and discount codes

Promotions and discount codes may be subject to additional conditions.

Unless stated otherwise:

• only one discount may be used per order;

• discounts cannot be exchanged for cash;

• discounts cannot be applied retrospectively;

• minimum-order requirements exclude delivery charges;

• promotions may apply only to selected products;

• promotions are subject to availability; and

• we may end or amend a promotion for future orders.

We may reject or cancel the use of a code where it has been obtained, published or used fraudulently or contrary to its stated conditions.

23. Third-party services and payments

Our website may use services provided by third parties, including website-hosting, payment, delivery and analytics providers.

Payment information may be processed directly by the relevant payment provider. We do not normally receive or store complete card details.

Your use of a third-party service may also be subject to that provider’s terms and privacy information.

We are not responsible for the content or availability of an independent third-party website merely because our website contains a link to it.

24. Our responsibility to consumers

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

We supply consumer products for private and domestic use. If you use a consumer product for commercial or resale purposes without telling us, we will not be responsible for business losses such as:

• loss of profits;

• loss of revenue;

• loss of contracts;

• loss of business opportunity; or

• business interruption.

Nothing in these terms excludes or limits responsibility where it would be unlawful to do so, including responsibility for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of your statutory rights relating to goods; or

• any other liability that cannot legally be excluded.

25. Our responsibility to business customers

This section applies only to business and trade customers.

To the fullest extent permitted by law, we will not be responsible for:

• loss of profit;

• loss of revenue;

• loss of anticipated savings;

• loss of business;

• loss of goodwill;

• loss of opportunity;

• business interruption; or

• indirect or consequential loss.

Subject to liabilities that cannot legally be limited, our total liability arising from an order will not normally exceed the total amount paid or payable for the affected order.

We are not responsible for losses resulting from:

• inaccurate information supplied by you;

• customer-approved artwork errors;

• unauthorised use of third-party intellectual property;

• use of a product for an unsuitable purpose;

• failure to follow care or safety instructions; or

• alterations made after delivery.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

26. Events beyond our reasonable control

We will not be responsible for a delay or failure caused by circumstances beyond our reasonable control.

These may include:

• extreme weather;

• fire or flooding;

• power, internet or utility failure;

• transport or courier disruption;

• strikes or industrial action;

• supplier or material shortages;

• machinery failure despite reasonable maintenance;

• epidemic or public-health restrictions;

• war, terrorism or civil disturbance;

• government action; or

• failure of third-party systems.

We will take reasonable steps to minimise the effect of the event and resume performance as soon as reasonably possible.

If a significant delay continues, we will discuss available options with you. Consumer statutory rights remain unaffected.

27. Privacy and personal information

We process personal information in accordance with our Privacy Policy.

Information may be used to:

• process and deliver orders;

• prepare artwork and personalised products;

• communicate with customers;

• prevent fraud;

• comply with legal obligations; and

• improve our website and services.

Please read our Privacy Policy for further information about how personal information is collected, used and protected.

28. Changes to these terms

We may update these Terms of Service from time to time.

The terms applying to an order will normally be those published or provided when the order was placed.

Changes will not retrospectively alter an existing contract unless:

• the change is required by law;

• the change benefits you; or

• both parties agree to it.

The date at the top of this page shows when the terms were last updated.

29. Transfer of rights

You may not transfer your rights or obligations under an order to another person without our written agreement.

We may transfer our rights or obligations where this does not reduce your rights, for example as part of a business reorganisation or transfer.

30. Severability

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

31. No waiver

If we do not immediately enforce a provision of these terms, this does not mean that we have waived the right to enforce it later.

32. Entire agreement for business customers

If you are a business customer, these terms, together with the order confirmation, quotation and approved specification, form the entire agreement between us concerning the relevant order.

You acknowledge that you have not relied on a statement that is not recorded in those documents.

Nothing in this section limits liability for fraud or fraudulent misrepresentation.

33. Governing law and disputes

These terms and any contract between us are governed by the laws of England and Wales.

If you are a consumer resident in another part of the United Kingdom, you retain any mandatory rights available under the laws of the country in which you live and may be entitled to bring proceedings in your local courts.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over disputes arising from these terms or an order.

We encourage you to contact us first so that we can try to resolve any concern directly.

34. Contact us

Questions about these Terms of Service should be sent to:

Axholme Engraving Ltd
Company number: 16196431
Email: info@axholmeengraving.co.uk
Telephone: 0330 133 0804
Address: Unit 1C, West Stockwith Business Park, DN10 4ES, United Kingdom